Your supply chain. Simplified.

We follow a structured onboarding process that includes a clear implementation timeline tailored to each client's scale. This covers full data migration — SKUs, customer master data, and historical order records — into our systems, followed by comprehensive testing and go-live support to ensure a smooth transition with minimal operational disruption.

Accuracy is built into every step of our fulfilment process. We use barcoding and scanning technology to verify each item, error-prevention controls at packing and shipping checkpoints, and continuous improvement KPIs that drive ongoing reduction in defect rates. This combination of automation and rigorous monitoring delivers industry-leading order accuracy.

We operate a robust QA framework that includes scheduled internal audits, regular inventory cycle counts, and rigorous root cause analysis for any error or incident. Findings feed back into our process improvement loop, ensuring that issues are not only resolved but prevented from recurring.

We operate a flexible transportation model combining our own fleet with carefully selected subcontractors. Carrier performance is continuously monitored against service-level KPIs, and we apply last-mile optimisation tools — route planning, density consolidation, and dynamic dispatch — to ensure on-time delivery at the lowest landed cost.

Yes. We handle both B2B and B2C fulfilment from the same operational platform, with established integrations to major marketplaces and direct-to-consumer (DTC) services. This omnichannel capability allows brands to use Orbico as a single logistics backbone whether they sell wholesale, through marketplaces, or directly to consumers.

Our cross-border team manages full customs documentation, supports clients across all common Incoterms arrangements, and applies deep trade-compliance expertise to ensure that goods move quickly and lawfully across the 24 markets we serve. We also advise on regulatory changes that may affect a brand's import strategy.

Sustainability is embedded into our operations through active CO₂ reduction initiatives across the supply chain, ongoing packaging optimisation to minimise material waste, and investment in energy-efficient warehousing. We report progress against ESG metrics and continuously raise our targets in line with industry best practice.

Yes. Our platform supports integrations with leading ERPs — SAP, Oracle, Microsoft Dynamics — as well as bespoke systems, through both modern APIs and traditional EDI channels. We work with each client to scope the integration model that best fits their architecture and onboarding timeline.

We operate to enterprise-grade cybersecurity standards, with layered access controls, regular penetration testing, and disciplined backup and disaster-recovery procedures. Contractual uptime guarantees and tested failover scenarios mean that operations continue smoothly even in the event of a major incident.

We offer flexible commercial frameworks — including short-term project-based contracts and long-term strategic partnerships — with clearly defined volume commitments and exit clauses. This flexibility allows brands at any stage of their journey to engage with us in the way that best matches their growth plans.

We hold structured quarterly business reviews (QBRs) with every key client, where we present performance data and improvement plans. Lean and Six Sigma methodologies drive our internal process work, and joint cost-optimisation programmes with clients consistently deliver year-on-year efficiency gains.

We operate a clearly defined incident-handling process: immediate corrective action, formal root-cause analysis, and a documented preventive-action plan to ensure the same issue does not recur. Clients are notified at every step and receive a closing report once the fix is verified.